Refund Policy

At playecozone, we strive to ensure your satisfaction with our services. However, due to the nature of our products, we have outlined our refund policy to clarify the conditions under which refunds may or may not be issued.

1. Non-Refundable Products

All virtual items, including tokens, credits, or in-game rewards, purchased or acquired within our platform are non-refundable. These items hold no real-world monetary value and are intended solely for entertainment purposes.

2. Refund Eligibility

Refunds may be issued only under the following circumstances:

• If the purchased service was not delivered due to technical issues on our end.
• If an unauthorized transaction was detected and reported within 14 days of the purchase.
• If a duplicate purchase was made unintentionally by the user.

All refund requests must include proof of purchase and a detailed explanation of the issue. Refund decisions are made at our sole discretion.

3. How to Request a Refund

To request a refund, please contact our support team at [email protected]. Include the following information in your request:

• Your full name and registered email address.
• The transaction ID or proof of purchase.
• A detailed explanation of the issue and why you are requesting a refund.

4. Processing Time

Refund requests are typically processed within 7-10 business days after submission. Please note that the refund amount will be credited to the original payment method used for the transaction.

5. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately.

If you have any questions or concerns regarding our Refund Policy, feel free to contact us at [email protected].